Q: Could I please get an estimate over the phone?

A: Generally no, there are several different significant factors that come into analyzing any tree related issue. No matter the size of the job, one of our certified arborists will have to come out to the site, free of charge, in order to properly assess the situation.

Q: A certified arborist has given me a proposal that I would like to accept, how do I go about doing so?

A: In order to accept a proposal, one needs to sign the bottom, and either fax or mail it back to our office.

Q: What do I do with a question about my invoice?

A: With any invoice questions please fill out and submit the below information, and our office manger will call you back, at a day time number, within 24 hours.

Q: What happens if it rains after my trees or shrubs were sprayed?

A: All of the materials that Nels J. Johnson Tree Experts, Inc. spray need twenty to thirty minutes to dry and adhere to tree surfaces. After this time, it is then safe for your pets and/or children to return outside. If by chance it does rain within that time frame, simply call your certified arborist to schedule another application at no additional cost.

Q: How and when will I be billed?

A: An invoice will be mailed to you once the tree work has been completed. Our invoices are due within 30 days and we accept cash or checks only.

Q: When will the logs and/or brush be removed from the parkway?

A: Generally the site is clean upon completion of the work. Should logs and/or brush remain, they typically will be removed within 24 hours.